Refund Policy

1. Overview

At TestHuman (operated by Cluda AS), we strive to provide high-quality manual QA testing services. This policy outlines the circumstances under which we offer refunds.

2. Eligibility for Refunds

You may be eligible for a full or partial refund in the following cases:

• Service Not Delivered: If we fail to deliver test results within 24 hours of payment without prior communication, you are entitled to a full refund.
• Test Not Performed as Specified: If the test was not performed according to your provided test steps, you may request a re-test or a refund.
• Technical Issues: If technical issues on our end prevented proper testing (e.g., corrupted video, incomplete recording), you are entitled to a re-test or refund.
• Cancellation Before Testing Begins: If you cancel your test request before testing has started, you are entitled to a full refund.

3. Non-Refundable Cases

Refunds are generally not provided in the following cases:

• Testing was completed according to your specifications, but you are unsatisfied with the results or findings.
• The URL or application you provided was inaccessible, broken, or required credentials that were not provided.
• You provided incorrect or incomplete test instructions.
• You request a refund more than 14 days after the test was delivered.

4. How to Request a Refund

To request a refund:

1. Email us at testbyhuman@cluda.com with the subject line "Refund Request."
2. Include your test ID or the email address used to submit the test.
3. Provide a clear explanation of why you are requesting a refund.

We will review your request and respond within 2 business days.

5. Refund Processing

• Approved refunds will be processed within 5-10 business days.
• Refunds will be credited to the original payment method used.
• All refunds are processed in USD (US Dollars).

6. Re-Tests

In some cases, we may offer a free re-test instead of a refund. This may be appropriate if there was a minor issue with the original test that can be easily corrected. You may accept the re-test offer or request a refund instead.

7. Disputes

If you are unsatisfied with our refund decision, you may respond to our decision email with additional information. We will conduct a final review and provide a decision within 5 business days.

8. Contact Us

For any questions about our refund policy, please contact us: